Rovlid Privacy Policy
Effective Date: 21.01.2025
Welcome to Rovlid Inc! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. As a developer and publisher of mobile games, Rovlid is dedicated to transparency and compliance with international data protection laws. This Privacy Policy provides detailed information on how we collect, use, share, and protect data related to your interaction with our mobile games, websites, and related services (collectively, the “Services”). This policy is designed to comply with international standards, including the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for residents of California, and the Children’s Online Privacy Protection Act (COPPA) to ensure enhanced protection for children’s data. Additionally, this policy extends to ensure compliance with the data protection laws applicable to users in the United Kingdom, European Economic Area (EEA), and Switzerland.
We strongly urge you to read this Privacy Policy and make sure that you fully understand and agree to it. If you do not agree to this Privacy Policy, please discontinue and avoid using our Services. You have the right to cease using our Services, pursuant to this Privacy Policy at any time.
1-Data Collection
We collect four main categories of data (and to the extent it may enable the identification of a specific person, or is linked to such potentially identifying data, we will deem it as “Personal Data”):
-Data automatically collected or generated:
When someone visits, interacts with or uses our Services, including any e-mail or text messages sent to them by us or via our Services, we may collect or generate technical data about them. We collect or generate such data either independently or with the help of third party services, including through the use of “cookies” and other tracking technologies (as further detailed below).Such data consists of connectivity, technical or aggregated usage data, such as IP address, in-game identifier, game statistics, game preferences, unique advertising ID (e.g. IDFA; you may reset such ID based on the operating system instructions ), non-identifying data regarding a device, operating system, browser or App version, mobile carrier, locale and language settings, user activity on our Services, in-App or Game activity (such as game play content/product interaction and advertising data); diagnostic data (i.e. crash data and game performance data). We do not use such data to learn a person’s true identity or contact details, but mostly to have a better understanding on how our users typically use and engage with our Services. The use of such technical and device data also helps us and our partners to deliver interest-based or otherwise more effective advertisements and content, to optimize our ad management and our users’ viewing experience), and to improve the overall performance and your user experience of our Services. For more information about our advertising uses, please see Section 8 below.
-Data received from you:
You may provide us Personal Data voluntarily, such as when you set up an account with us, contact us (through Facebook, Messenger, e-mail, in-game chat or any other channel, including any support services), when you post on our public forums or groups, when you provide us your e-mail address (such as when you sign-up to receive e-mail updates or gifts), when you participate in competition, contest, tournaments and other promotions, when you place any purchases in any of our Games, when you interact with other users through the in-game chat or when you choose to connect your Facebook, Google, Apple or similar account to any of our Games.
-Data received from Facebook and other channels:
Once you connect the Games to your Facebook, Google, Apple or similar account, we will receive access to your public profile, including (to the extent you defined it as “public”), as applicable, your full name, e-mail address(es) provided to Facebook, Google or Apple, gender, profile picture or similar photo, location, time zone, and a list of your friends playing the Games (along with their photos and other public profile information). This will also allow us to present your and your friends’ public profile pictures inside the Games and to create your in-game friends list. In addition, we or our advertising partners may receive from Facebook and our other marketing channels general information concerning the performance of our advertising campaigns, such as the targeted age group or interests, and we or our partners may be able to link such general data to any other data in our possession. To learn more about our advertising practices, please refer to Section 8 below. If you access our Services through a third party such as Facebook, Google or Apple, or connect our Services to any third-party account, you should also read their terms and conditions and privacy policies. If you are unclear about what information a third-party application is sharing with us, please visit that third-party application’s website in order to learn more about their privacy practices.
-Transaction Data:
In-Game purchases will typically be processed by the relevant platform provider (e.g. Apple, Google or Facebook), and we will not collect or store your financial data, e.g. your credit card numbers or bank account. We may still however receive your non-financial Personal Data related to the purchase, such as your name, billing address, e-mail address and the items purchased, in order to fulfil your purchase and for our accounting purposes.
2-Data Uses
Our legal basis for collecting and using your Personal Data will depend on the particular purpose for which your data is being processed, however, we generally use the following:
-Performance of a contract. We will use this basis for processing necessary to make the Games, including social gaming when you choose to log in with Facebook, Google or Apple, and support services, available to you, and to send you service communications, gifts and awards.
-Consent. In limited cases (where you choose to sign up to receive direct marketing emails, where you accept cookies on our Sites, we will process your Personal Data based on your consent. You can withdraw your consent at any time by contacting us using the details in Section 13.
-Legitimate interests. We will process your Personal Data based on our legitimate interests in maintaining and improving our Services and offerings, understanding how our Services are used, serving effective advertisements within our Games and through other channels, matching users to create in-game friends lists, improving our customer service and support operations, fraud detection and protecting and securing our users, ourselves and our Services.
-Compliance with a legal obligation. In limited cases we may process your Personal Data where we need to do so to comply with a legal obligation e.g. which is set out in an applicable law, or if we receive an order from a court or regulatory body.
The purposes for which we use Personal Data are described in more detail below:
-To facilitate, operate, and provide our Services;
-To authenticate the identity of our players, and allow them access to additional features;
-To provide our users with customer care, assistance and technical support services;
-To enable you to interact with other players in the game;
-To enable you to identify other players in the game who are listed in your phone “contacts,” provided that you have authorized upload of your contacts for that purpose;
-To further develop, customize and improve the Services and your user experience, based on common or personal preferences, experiences and difficulties, including by personalizing your profile and friends list;
-To manage and deliver advertisements more effectively, including contextual, behavioral and interests-based advertising based on in-Games progress and activity, based on your preferences or other data available to us or to our Service Providers, including for re-targeting purposes;
-To contact our users (via e-mail, Facebook, push notifications or any other available channels) with general or personalized service-related messages (such as purchase confirmations or system maintenance notices); to contact our users with promotional messages (such as Games updates, bonuses, new features, VIP services, etc.); and to facilitate, sponsor and offer certain events and promotions;
-To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity;
-To create aggregated statistical data, inferred non-personal data or anonymized or pseudonymized data (rendered non-personal), which we or our Service Providers may use to provide and improve our respective services; and
-To comply with any applicable laws and regulations.
3-Detailed Information on The Processing of Personel Data
-Third-Party Service Providers: We work with third-party vendors for data analysis, payment processing, technology infrastructure, customer support, and marketing. These providers are bound by data protection agreements to ensure high standards of security and confidentiality. They can only use your data for specified purposes and are regularly audited for compliance.
-Legal Compliance and Protection: We may disclose information to comply with laws, respond to legal processes, protect our rights, ensure safety, and prevent fraud.
-Advertising Partners: We provide certain information to advertisers to serve ads in our games and measure engagement. This includes advertising identifiers and device or user characteristics. The list of advertising partners is shown below.
-Payment Processors: We use providers like Google and Apple for processing payments. These providers process your information in accordance with their privacy policies:
Apple: App Store & Privacy Policy
Google: Google Privacy Policy
-Law Enforcement and Legal Requests: We disclose information if legally required or necessary to comply with legal obligations, enforce our terms, detect fraud, or protect the rights, property, or safety of our users and the public.
-Change of Corporate Ownership: In the event of a merger, acquisition, bankruptcy, reorganization, or asset sale, your information may be disclosed as part of that transaction.
4-Data Sharing
We may share your data with certain third parties, including law enforcement agencies, our Service Providers and our affiliates. The circumstances in which we share data are summarised below:
-Compliance with Laws, Legal Orders and Authorities: We may disclose or allow government and law enforcement officials access to certain Personal Data, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations, including for national security purposes. Such disclosure or access may occur with or without notice to you, if we have a good faith belief that we are legally compelled to do so, or that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing.
-Service Providers: We may engage selected third party companies, contractors and individuals to perform services complementary to our own (e.g. hosting services, data analytics services, marketing agencies and advertising services and tools, data and cyber security services, fraud detection and prevention services, payment processing services, customer support partners, external moderators and testers, user engagement services, e-mail distribution and monitoring services, session recording, and our business, legal, financial and compliance advisors) (collectively, “Service Providers”). These Service Providers are contractually bound to protect your Personal Data and may have access to your Personal Data, depending on each of their specific roles and purposes in facilitating and complementing our Services. Typically, these Service Providers process your Personal Data for the purposes for which we have instructed them; however, in some cases, Service Providers may process your Personal Data for their own purposes based on their legitimate interests, such as fraud prevention, which are not necessarily related to our Services but compatible with our Services. We may also share anonymous, statistical or aggregated information with our Service Providers for legitimate business purposes.
-Third Party Integrations: The Services allow you integrate with certain third party services, such as in order to connect your Facebook, Google or Apple account to a certain Game, Login with Google, Facebook or sign in with Apple or to place purchases, in which case you will be bound by the terms and conditions and privacy notices of said third parties (e.g., Apple, Google or Facebook) – so please make sure that you read and accept them in advance. We do not receive or store your passwords for any of these third party services.
-Protecting Rights and Safety: We may share your Personal Data with others, with or without notice to you, if we believe in good faith that this will help protect the rights, property or personal safety of Rovlid, any of our users or any members of the general public.
-Rovlid Subsidiaries and Affiliated Companies: We may share Personal Data internally within our family of companies, for the purposes described in this Privacy Policy. In addition, should Rovlid or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Data may be shared with the parties involved in such event. If we believe that such change in control might materially affect your Personal Data then stored with us, we will notify you of this event and the choices you may have via e-mail and/or prominent notice on our Services.
For the removal of doubt, Rovlid may share your Personal Data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal and anonymous. We may transfer, share or otherwise use non-personal data in our sole discretion and without the need for further approval.
5-Communication
-Service Communications: We may contact you with important information regarding our Services. For example, we may notify you (through any of the means available to us) of changes or updates to our Services, billing issues, etc. You will not be able to opt-out of receiving such service communications.
-Promotional Communications: If you have signed up to receive such communications from us, we may also notify you about new services, events and special opportunities or any other information we think you will find valuable. We may provide such notices through any of the contact means available to us (e.g. phone, mobile or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms.
-You have the right to withdraw your consent to receiving such promotional communications at any time. You can do this by contacting us at https://rovlid/contact/ or by following the “unsubscribe”, “stop” or “change e-mail preferences” instructions in the promotional communications you receive.
6-Data Security
-In order to protect your Personal Data held with us and our Service Providers, we use appropriate physical, procedural and electronic security measures, including encryption where deemed appropriate.. However, please be aware that regardless of any security measures used, we cannot and do not guarantee the absolute protection and security of any Personal Data stored with us or with any third parties. If you discover any security or vulnerability issues related to the Services you should send an email: support@rovlid.com
7-Children’s Privacy
Our company is committed to protecting children’s online privacy, and our products comply with COPPA regulations.
-We do not knowingly collect personal information from children under the age of 13; if we become aware of such collection, we immediately delete the data.
-If collecting information from children is necessary, no action will be taken without parental consent.
-Data collected is used only for in-game analysis and improvement, and it remains anonymous without including personal information.
-Data collected from children is never shared with third parties or used for advertising purposes.
-Parents have the right to refuse the collection of their child’s data or request the deletion of previously collected data.
-All data is securely stored and protected against unauthorized access.
-Third-party service providers must comply with COPPA standards to operate with our services.
-Policy updates will be communicated to parents via email and published on our website.
-For any questions regarding children’s privacy, you can contact us at support@rovlid.com.
8-Data Subject Rights – European Economic Area, Switzerland and United Kingdom
If you are a resident of the European Economic Area (EEA), Switzerland, or the United Kingdom (UK) about whom we process Personal Data, you have the right to:
-Request access to your Personal Data (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
-Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
-Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have exercised your right to object to processing (see below).
-Object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
-Request the restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of Personal Data about you, for example, if you want us to establish its accuracy or the reason for processing it.
-Request the transfer of your Personal Data to another party. You have the right to receive your personal data in a structured, commonly used, and machine-readable format and request its transfer to another controller.
-No fee usually required. You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
-What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it.
-Right to Withdraw Consent. In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your Personal Data for a specific purpose, you have the right to withdraw that consent at any time. To withdraw your consent, please contact support@rovlid.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
-If you wish to exercise your rights under applicable law (e.g., the General Data Protection Regulation (GDPR) or the UK GDPR), please contact us at support@rovlid.com.
9-California Privacy Rights
-If you are a California resident, the CCPA provides you with specific rights regarding your personal information. This includes the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions, and more. For detailed instructions on exercising these rights, please contact us at support@rovlid.com.
-Users have the right to request the categories of personal information collected about them and specific pieces of that data.
-Users have the right to know the purposes for which their personal information is processed and which third parties it is shared with.
-Users have the right to opt out of the sale of their personal information (Do Not Sell My Personal Information).
-Users have the right to request the deletion of their personal information.
-These rights can be exercised free of charge up to twice a year and require identity -Under CCPA, users will not face discrimination for exercising their rights (e.g., different pricing or service quality).
Note: This section applies exclusively to California residents, and users in other states may have different privacy rights.
10-Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the country where our company is based. Currently, this is Turkey. However, as a global service provider, we respect and uphold the rights granted to users under their local laws.
In the event of any dispute arising from or related to these Terms and Conditions:
-Primary Jurisdiction: Disputes shall primarily be resolved under the laws of the jurisdiction where our company is headquartered. Presently, this is Turkey, and any legal proceedings shall be conducted in the courts of Istanbul, Turkey.
-Alternative Legal Mechanisms: Where applicable, local consumer protection regulations in the user’s country of residence may provide additional rights or alternative legal remedies.
-International Arbitration Option: If the parties cannot reach an amicable resolution, disputes may be referred to a neutral arbitration body in accordance with internationally recognized arbitration rules.
This clause is designed to ensure compliance with international standards and does not limit or waive any rights provided under applicable local laws.
11-Data Transfers
-Your Personal Data may be maintained, processed, accessed and stored by Rovlid and our authorized affiliates and Service Providers in and from the United States and other jurisdictions, as necessary for the proper delivery of our Services, or as may be required by law. Rovlid is based in a jurisdiction which is considered by authorities of the UK, Switzerland and the European Commission to be offering an adequate level of protection for the Personal Data of residents of the EEA and UK.
-We may transfer Personal Data we collect about you outside the EEA, Switzerland or UK, in order to perform our contract with you. To ensure that your Personal Data receives an adequate level of protection, we have put in place the following measures to ensure that your Personal Data is treated by those third parties in a way that is consistent with and which respects the EU and UK laws on data protection: Standard Contractual Clauses and countries that are the subject of an EU adequacy determination. If you require further information about the protective measures, you may contact us at support@rovlid.com.
12-Cookies and Tracking Technologies
-Our Services and some of our Service Providers utilize “cookies”, anonymous identifiers and other tracking technologies (collectively, “Tracking Technologies”) which help us provide and improve our Services, personalize your experience and monitor the performance of our activities and campaigns, as well as the usage of our Apps, Games and Services as a whole. To learn more, please visit our Rovlid Cookie Policy https://rovlid.com/cookie/
13-Advertising
-Our Games include advertising for third party services and products. We and our advertising partners use certain data about you in order to improve our advertising practices and make the ads we deliver more effective, relevant and enjoyable, including by deploying interest-based advertising, as well as targeting and ad measurement and attribution systems.
-Such data includes your device advertising identifiers (e.g. IDFA or Advertising ID), to the extent available), data related to your connected Facebook, Google or Apple profile (if any, such as your gender, region or country), gameplay content, user in-game ID, product interaction data and other demographic and interests-based information that we or our advertising partners may have received from or about you, based on your consent or another legal basis (i.e., as required in order to provide you with our respective services, or based on the legitimate interests that we described above).
-The ads we or our advertising partners deliver may be shown within our Games, our Services, or through other channels, such as third party websites and applications.This Privacy Policy does not apply to the practices of companies that we do not own or control, or to employees or Service Providers that we do not manage. Any information you provide to sites, applications or services advertised through our Services will be covered by the applicable privacy policies specified therein. Please be sure to read the privacy policies of any third-party applications, services and sites that you visit or provide permission to access your information. It is those third parties’ responsibility to protect any information you give them, so we will not be held liable for their use of your personally identifying information. To learn more, please visit our Cookie Policy
We use the following advertising partners, which are integrated into some or all of our games. Please check the following privacy policies to learn more about their privacy practices, including how you may exercise your data subject rights. This list was last updated on 27 December 2024
–AdMob (Google)
–Applovin
–Unity Ads
–Meta(Facebook)
–ironSource
–Inmobi
–Liftoff
–Mintegra
Mobile Games User Acquisition Privacy Policies
–Apple
–Unity Ads
14-Amendments and Controlling Version
We may amend this Privacy Policy from time to time by posting an amended version on our Services. The amended version will be effective as of the published effective date. We will provide an advance notice if any substantial changes are involved, via any of the communication means available to us, or on the Services. After this notice period, all amendments shall be deemed accepted by you. If you do not agree to be bound by the terms of the new or modified Privacy Policy, you are required to stop using the Services.
The Privacy Policy has been drafted in the English language, which is the original and controlling version of this Privacy Policy. All translations of this Privacy Policy into other languages shall be solely for convenience and shall not control the meaning or application of this Privacy Policy. In the event of any discrepancy between the meanings of any translated versions of the Privacy Policy and the English-language version, the meaning of the English language version shall prevail.
15-Contact Us
-If you have any questions about this Privacy Policy, your rights, or how to exercise them, please contact us at: support@rovlid.com